Legal
How Shimmer, provided by Kaian Benitez, collects, uses, and protects information.
Shimmer is operations software provided to cleaning businesses for managing customers, jobs, scheduling, payroll, invoicing, and related day-to-day work. This policy explains what information Shimmer collects, how it's used, and how it's protected. It applies to information processed through your company's Shimmer account.
Customer information: name, address, phone number, email, service notes and preferences, home access details such as gate, garage, or alarm codes, before/after job photos, and invoice and payment records.
Staff information: name, contact information, profile photo, birthday, pay rate and payroll history, hours worked, time-clock records, and paid time off.
Account information: your username, encrypted password, and login activity.
Communications data: information synced with our GoHighLevel CRM to support scheduling and customer communication.
To provide the Shimmer service to cleaning businesses: schedule and complete cleaning jobs, manage staff assignments and payroll, generate invoices and process payments, communicate with customers about appointments, and maintain and improve the platform.
We do not sell or rent this information. We share it only with the service providers that help us operate Shimmer, each of whom is only permitted to use it to provide their service to us:
We may also disclose information if required by law, or to protect the rights, property, or safety of Kaian Benitez, Shimmer, our customers, or other people.
Shimmer requires a company account and password to sign in, and each company account can only access information for that company. Connections to Shimmer are encrypted, and we control database-level access to every record. No method of transmission or storage is completely secure, and we can't guarantee absolute security, but we work to protect your information appropriately — including a database access review completed in August 2026 that tightened record-level access controls.
We retain information for as long as your company's Shimmer account is active, and afterward only as long as needed to meet legal, tax, payroll, or accounting obligations, resolve disputes, or enforce our agreements.
Company administrators can review and manage the business information stored in their company account. Staff can review and update their own account information at any time from their account settings. To request a copy, correction, or deletion of information, contact your company administrator or email getshimmerapp@gmail.com. We will fulfill reasonable requests, other than information we're required to keep for legal, accounting, tax, or dispute-resolution purposes.
Shimmer is business software for cleaning companies and their authorized staff. It is not directed at or intended for use by children.
We may update this policy as Shimmer changes. We'll let company administrators know about material changes.
Questions about this policy or how your information is handled should go to getshimmerapp@gmail.com.